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October 13, 2025PROMOTOROpen Access

Analysis of the Level of Service Quality on Patient Satisfaction at drg. Dental Clinic. Delvi Fitriani Malang City

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Authors

AAAnis AnsyoriARAchmad Jaelani RusdiTSTsabita Amadea Salsabila

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Overview

Quantitative analysis reveals that service quality dimensions significantly affect patient satisfaction in a dental clinic.

Key Points

  • Higher service quality leads to increased patient satisfaction, especially in dental clinics.
  • All five SERVQUAL dimensions significantly impacted patient satisfaction (p<0.05).
  • The study utilized a cross-sectional survey with 70 patients sampled through accidental techniques.
  • Data analysis was performed using chi-square tests to evaluate the relationship between variables.

Cite This Study

Ansyori et al. (2025) studied this question.

synapsesocial.com/papers/68ec51df42911f61ef8b20a1https://doi.org/10.32832/pro.v8i5.1398
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