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October 5, 2025International Journal of Environmental SciencesOpen Access

A Systematic Review Of The Impact Of Service Quality Dimensions And Facilities On Patient Satisfaction In Hospital Dental Clinics

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Authors

GHGabriel Natanael Hutabarat

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Overview

Systematic review evaluates service quality dimensions and facilities’ influence on patient satisfaction.

Key Points

  • Patient satisfaction is strongly affected by service quality dimensions, particularly empathy and assurance.
  • The review found that 11 studies demonstrated key predictors of satisfaction, including responsiveness and tangibility.
  • Analysis followed PRISMA 2020 guidelines in a systematic review assessing various countries’ hospital dental clinics.
  • Interpersonal care aspects are crucial for building patient trust, highlighting the need for infrastructure investment.

Cite This Study

Gabriel Natanael Hutabarat (2025) studied this question.

synapsesocial.com/papers/68e25559d6d66a53c2475174https://doi.org/10.64252/xt9p2123
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