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August 12, 2025

The Influence of Service Quality and Waiting Time on Patient Satisfaction at the Dental and Oral Teaching Hospital of Universitas Jenderal Soedirman

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Authors

NPNadya PutriSLSri LestariAIArih Diyaning Intiasari

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Overview

Quantitative analysis reveals how service quality and waiting time affect patient satisfaction in dental services, indicating areas for improvement.

Key Points

  • Patient satisfaction is significantly influenced by service quality and waiting time, impacting overall healthcare experiences.
  • The study identifies key dimensions within service quality—like empathy and responsiveness—that affect satisfaction levels.
  • Using a quantitative approach, the research employs multiple linear regression to analyze the relationships among variables effectively.
  • Understanding these dynamics may enhance patient-centered care strategies while ensuring educational standards are met.

Cite This Study

Putri et al. (2025) studied this question.

synapsesocial.com/papers/68af7df87567bf4f94ff50b5https://doi.org/10.32424/icsema.1.1.386
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Also Consider

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  1. 1THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION AT HATI KUDUS LANGGUR HOSPITAL2025
  2. 2A Systematic Review Of The Impact Of Service Quality Dimensions And Facilities On Patient Satisfaction In Hospital Dental Clinics2025
  3. 3Analysis of the Level of Service Quality on Patient Satisfaction at drg. Dental Clinic. Delvi Fitriani Malang City2025
  4. 4Analysis of the Influence of Service Quality at Patient Registration Sites on Patient Satisfaction at the Singosari Health Center2025
  5. 5PENINGKATAN KEPUASAN PASIEN MELALUI KUALITAS PELAYANAN DAN FASILITAS PELAYANAN (Studi Pada Poli Gigi Umum RSGM Gusti Hasan Aman di Banjarmasin)2025