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July 27, 2025Al-KALAM JURNAL KOMUNIKASI BISNIS DAN MANAJEMENOpen Access

PENINGKATAN KEPUASAN PASIEN MELALUI KUALITAS PELAYANAN DAN FASILITAS PELAYANAN (Studi Pada Poli Gigi Umum RSGM Gusti Hasan Aman di Banjarmasin)

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Authors

SPSelviana Rizky PramithaFPFitriana Cessar PutriRWRahmi Widyanti

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Overview

Analysis shows that service quality and facilities significantly enhance patient satisfaction at RSGM Gusti Hasan Aman clinic.

Key Points

  • Patient satisfaction increases significantly with improved service quality and facilities, fulfilling patient expectations.
  • Service quality and facilities both showed significant impacts, with service quality having a dominant role (sig = 0.000).
  • Data was collected via surveys and a questionnaire in a general dental clinic setting, indicating the importance of these factors.
  • Findings imply that attention to service quality can significantly enhance patient experiences in dental healthcare.

Cite This Study

Pramitha et al. (2025) studied this question.

synapsesocial.com/papers/68af2974cf1dd9ea359e2d6bhttps://doi.org/10.31602/al-kalam.v12i2.20162
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