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October 2, 2025Preventif Jurnal Kesehatan MasyarakatOpen Access

Relationship Quality Of Health Services With Patient Satisfaction At Lancirang Health Center

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Authors

MAMesyia AlfiniaZSZulkarnain SulaimanKAKhaeriyah Adri

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Overview

Quantitative analysis reveals service quality dimensions significantly impact patient satisfaction.

Key Points

  • Patient satisfaction at Lancirang Health Center is only 63.3%, significantly below the national target of 95%.
  • Each dimension of service quality shows a significant relationship with patient satisfaction, confirmed by a p value <0.05.
  • Reliability is crucial, as 96.2% of patients who viewed services as reliable reported satisfaction.
  • The study utilized a cross-sectional design with a random sample of 218 respondents across various data collection methods.

Cite This Study

Alfinia et al. (2025) studied this question.

synapsesocial.com/papers/68de79685b556a9128e1aaf6https://doi.org/10.22487/preventif.v16i2.1978
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