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September 11, 2025World Journal of Advanced Research and Reviews

An assessment of the influence of employee participation on service delivery: A case of Kakamega county referral hospital

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Authors

MIMarleen IseseGKGeoffrey KimutaiPEPamela Eng’airo

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Overview

Case study reveals employee participation enhances service delivery, suggesting improved management practices.

Key Points

  • Employee participation significantly improves service delivery in healthcare settings, leading to greater reliability and satisfaction.
  • Among various factors, goal setting by employees had the highest impact, with a mean score of 4.32 from survey responses.
  • The assessment used semi-structured questionnaires and interviews, focusing on 93 health workers at Kakamega County Referral Hospital.
  • These findings support adopting inclusive strategies over financial incentives to bolster service quality in public healthcare.

Cite This Study

Isese et al. (2025) studied this question.

synapsesocial.com/papers/68d41734713b0b5dfea63b6bhttps://doi.org/10.30574/wjarr.2025.27.3.2932
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