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September 21, 2025

Enhancing Public Service Delivery: Understanding How Employee Leadership Skills as an Employee Development Strategy Shape Outcomes in Mbarara Regional Referral Hospital, Uganda-A Quantitative Approach

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Authors

NCNatureeba CarolineTNTom Ongesa Nyamboga

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Overview

Quantitative analysis reveals a positive relationship between employee leadership skills and service delivery in Uganda's healthcare system, indicating the need for focused leadership training.

Key Points

  • A significant positive relationship was found between employee leadership skills and public service delivery in Uganda's healthcare sector.
  • The analysis involved 284 participants selected through various sampling techniques within a target population of 982 individuals.
  • Using a cross-sectional quantitative approach, data were collected via a self-administered questionnaire based on a five-point Likert scale.
  • Strengthening leadership skills among healthcare employees may improve service delivery outcomes in regional referral hospitals.

Cite This Study

Caroline et al. (2025) studied this question.

synapsesocial.com/papers/68d43a06713b0b5dfea7a63dhttps://doi.org/10.51470/jod.2025.4.2.66
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Also Consider

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  1. 1Innovative Leadership and the Transformation of Service Delivery in Public Institutions2025
  2. 2Effect of Leadership Development on the Health Sector Performance in the County Government of Bungoma, Kenya2025
  3. 3Contemporary Leadership, Strategic Positioning and Hospital Performance in Kenyan National Referral Hospitals2025
  4. 4An assessment of the influence of employee participation on service delivery: A case of Kakamega county referral hospital2025
  5. 5Effect of Democratic Leadership on Organizational Performance of Level Four and Five Public Hospitals in Isiolo County, Kenya2025