September 10, 2025

Enhancing Customer Retention in Islamic Fintech: A Comprehensive Approach to Service Recovery, Feedback Systems, and Shariah-Compliant Communication Strategies

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Service recovery strategies that are Shariah-compliant significantly enhance customer satisfaction and loyalty.
Effective feedback systems play a crucial role in improving customer trust and retention in Islamic fintech platforms.
The study utilized a mixed-methods approach, collecting data from surveys, interviews, and focus groups.
Incorporating Islamic ethical values into customer service practices offers actionable insights for fintech companies.

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Mixed-methods analysis reveals that effective service recovery and feedback improve retention in Islamic fintech, highlighting ethical practices.

Zahid et al. (2025) studied this question.

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Mixed-methods analysis reveals that effective service recovery and feedback improve retention in Islamic fintech, highlighting ethical practices.