August 22, 2025BANCO Jurnal Manajemen dan Perbankan SyariahOpen Access

Assessing Sharia-Based Service Quality for Sustainable Banking Management in Islamic Financial Institutions

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Authors

VAVina ApriantiInstitut Agama Islam Negeri Bengkulu ZMZul Ihsan Mu’arrifInstitut Agama Islam Negeri Bengkulu

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Implication

Qualitative assessment reveals that sharia compliance enhances customer satisfaction in Islamic banks, suggesting a focus on ethical service delivery.

Key Points

Sharia compliance strengthens customer trust and satisfaction, driving loyalty and advocacy.
Adherence to sharia principles coupled with professionalism significantly boosts customer interactions.
Qualitative descriptive approach utilized in-depth interviews with customers to understand perceptions of service quality.
Integration of sharia values enhances regulatory adherence and suggests long-term viability for Islamic financial institutions.

Cite This Study

Aprianti et al. (2025) studied this question.

synapsesocial.com/papers/68af735d7567bf4f94fece5d https://doi.org/10.35905/banco.v7i2.14704

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Implication

Qualitative assessment reveals that sharia compliance enhances customer satisfaction in Islamic banks, suggesting a focus on ethical service delivery.

Assessing Sharia-Based Service Quality for Sustainable Banking Management in Islamic Financial Institutions

Discussion

Member takes

Implication

Key Points

Cite This Study

Assessing Sharia-Based Service Quality for Sustainable Banking Management in Islamic Financial Institutions

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider