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September 10, 2025Journal of Health and Nutrition Research

Assessing Patient Satisfaction in an Internal Medicine Polyclinic Using Cartesian Analysis: A Case Study at Luwuk Regional Hospital

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Authors

FLFitrianty Sutadi LanyumbaGPGebby PongsampeHHHerawati Herawati

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Overview

Observational analysis reveals service quality gaps in patient satisfaction at Luwuk Regional Hospital, suggesting areas for improvement.

Key Points

  • The study demonstrates that patient satisfaction was categorized into four quadrants using Cartesian analysis, highlighting key gaps.
  • The results showed a total performance value of 77.664 and a total expectation value of 85.668, indicating areas needing improvement.
  • Observational analysis was conducted on 125 internal medicine patients at Luwuk Regional Hospital to assess service quality levels.
  • The findings highlight the need for hospital management to enhance registration processes and improve response to patient complaints.

Cite This Study

Lanyumba et al. (2025) studied this question.

synapsesocial.com/papers/68c23ed7b210217d64794589https://doi.org/10.56303/jhnresearch.v4i2.529
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Analysis of service satisfaction factors in the internal medicine polyclinic of a general hospital: A cross-sectional study2025
  2. 2The Analysis of Patient Satisfaction with Services at Genteng Regional Public Hospital2025
  3. 3Relationship Quality Of Health Services With Patient Satisfaction At Lancirang Health Center2025
  4. 4Patient Satisfaction Analysis Based on Hospital Service Quality2024
  5. 5Satisfaction with health services received by patients in regional hospitals using SERVQUAL2025