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September 10, 2025Lentera PerawatOpen Access

Analysis of service satisfaction factors in the internal medicine polyclinic of a general hospital: A cross-sectional study

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Authors

WWiladatikaAHAli HarokanLSLilis Suryani

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Overview

Cross-sectional study analyzes how service delivery affects patient satisfaction in internal medicine clinics.

Key Points

  • Patient satisfaction is significantly affected by staff competence and staff behavior, underscoring their importance in care delivery.
  • Data from 98 respondents revealed that various service-related variables significantly correlate with patient satisfaction (p < 0.05).
  • The study utilized a cross-sectional approach and employed multiple logistic regression to analyze relationships between factors.
  • Quality improvement should address all facets of care delivery to enhance patient satisfaction, indicating a need for integrative changes.

Cite This Study

Wiladatika et al. (2025) studied this question.

synapsesocial.com/papers/68c23abeb210217d64781804https://doi.org/10.52235/lp.v6i3.522
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