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September 10, 2025Adpebi International Journal of Multidisciplinary Sciences

Patient Satisfaction Analysis Based on Hospital Service Quality

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Authors

AMAyu Miarsih

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Overview

Quantitative analysis shows significant links between service reliability, empathy, and patient satisfaction.

Key Points

  • A strong relationship exists between empathy and patient satisfaction, making it the most influential factor.
  • The analysis found significant correlations of reliability, assurance, and responsiveness with patient satisfaction.
  • Using a quantitative cross-sectional design, the research analyzed data collected from 132 people.
  • Physical evidence did not show a significant relationship with patient satisfaction in this hospital context.

Cite This Study

Ayu Miarsih (2024) studied this question.

synapsesocial.com/papers/68c23d81b210217d6478e70dhttps://doi.org/10.54099/aijms.v4i1.1116
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