Cross-sectional analysis reveals factors influencing patient satisfaction with health services, indicating that age and provider friendliness are significant.
Key Points
Patient satisfaction with health services was significantly influenced by age and employment status.
The highest satisfaction opportunities in reliability and responsiveness were found in patients aged 20–29.
Analysis utilized chi-square test and logistic regression across a sample of 437 patients.
Findings suggest that educational level and provider friendliness also impact patient satisfaction scores.