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June 30, 2025The Journal of Accounting and Management

Factors Affecting Inpatient Satisfaction At General Hospital Of Hasanuddin Damrah Manna In South Bengkulu Regency

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Authors

CNCintia Chairu NisahTITito IrwantoKAKamelia Astuty

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Overview

Quantitative analysis reveals significant determinants of health service quality in inpatient care at a hospital, suggesting areas for improvement.

Key Points

  • Inpatient satisfaction is significantly influenced by quality of health services in the hospital environment, and responsiveness is the dominant factor affecting this satisfaction.
  • The chi-square analysis revealed p-values for service dimensions: Tangible (p=0.013), Reliability (p=0.012), Responsiveness (p=0.006), Assurance (p=0.016), and Empathy (p=0.012).
  • Data collection involved a cross-sectional approach, surveying 97 respondents selected through purposive sampling from a larger patient population.
  • Findings highlight the importance of improving responsiveness in health services to enhance overall patient satisfaction in South Bengkulu.

Cite This Study

Nisah et al. (2025) studied this question.

synapsesocial.com/papers/68af3e34cf1dd9ea359eac45https://doi.org/10.70963/jam.v2i1.898
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Community Satisfaction Index Analysis At Hasanuddin Damrah Manna General Hospital, South Bengkulu District2024
  2. 2Patient Satisfaction Analysis Based on Hospital Service Quality2024
  3. 3The Effect of Facilities, Patient Reception Procedures, and Nurse Communication on Inpatient Satisfaction at Sultan Imanuddin Hospital2025
  4. 4The Analysis of Patient Satisfaction with Services at Genteng Regional Public Hospital2025
  5. 5THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION AT HATI KUDUS LANGGUR HOSPITAL2025