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September 25, 2025

Analysis of BPJS Patient Satisfaction Level of Ralat Road in Hospital Imelda Pekerja Indonesia Medan

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Authors

KRKiki Mirna RamadhaniMSMangatas SilaenAHAnto J. Hadi

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Overview

Cross-sectional study analyzes patient satisfaction factors in BPJS outpatient services, suggesting improvements are needed.

Key Points

  • BPJS patient satisfaction is significantly influenced by assurance, empathy, and responsiveness.
  • Significant p-values for factors include assurance (0.000), empathy (0.009), and responsiveness (0.001).
  • Cross-sectional study utilized accidental sampling among 98 out of 2,056 outpatient BPJS patients.
  • Improving aspects like empathy and responsiveness may enhance outpatient satisfaction in hospital settings.

Cite This Study

Ramadhani et al. (2025) studied this question.

synapsesocial.com/papers/68d5bd72dc445aa9033b0c74https://doi.org/10.64965/7s1cnp83
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Patient Satisfaction Analysis Based on Hospital Service Quality2024
  2. 2Patient Satisfaction as a Mediator of Service Quality, Hospital Image, and Loyalty Among Participants of Indonesia’s BPJS Kesehatan Program2025 · 2 citations
  3. 3The Influence Of Nurse’s Interpersonal Communication On The Level Of BPJS Patient’s Satisfaction In Gading Medika Hospital Of Bengkulu2024
  4. 4Pengaruh Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Pengguna Bpjs Di Upt Puskesmas Pematang Johar2025
  5. 5The Relationship between Nursing Service Quality and Patient Satisfaction among Patients Covered by Indonesia’s National Health Insurance Scheme2025