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October 3, 2025Health and Technology Journal (HTechJ)

The Effect of Facilities, Patient Reception Procedures, and Nurse Communication on Inpatient Satisfaction at Sultan Imanuddin Hospital

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Authors

SMSaripah MarlisaningsihAEAgusta Dian EllinaAAAgustin Agustin

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Overview

Quantitative analysis reveals facilities and nurse communication significantly enhance patient satisfaction, suggesting focused improvements.

Key Points

  • Patient satisfaction is significantly influenced by facilities (β = 0.917) and nurse communication (β = 0.382).
  • The model explains 97.9% of the variation in patient satisfaction, indicating high explanatory power.
  • Data from 368 inpatients were analyzed using multiple linear regression and SPSS 25 for validity and reliability.
  • Improving physical infrastructure and nurse communication skills can enhance service delivery and patient outcomes.

Cite This Study

Marlisaningsih et al. (2025) studied this question.

synapsesocial.com/papers/68e040eda99c246f578b3592https://doi.org/10.53713/htechj.v3i4.408
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Also Consider

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  1. 1Patient Satisfaction Analysis Based on Hospital Service Quality2024
  2. 2Factors Affecting Inpatient Satisfaction At General Hospital Of Hasanuddin Damrah Manna In South Bengkulu Regency2025
  3. 3Exploring patient satisfaction with nursing services in the adult inpatient unit: a study at Pangkal Pinang Hospital, Bangka Belitung Islands2025
  4. 4The Influence of Supporting Facilities, the Quality of Health Center Services, and the Competence of Medical Personnel on Patient Satisfaction Levels2025
  5. 5Patient Satisfaction and its Influencing Factors: Results from a survey in inpatient department in a tertiary hospital setting in China2025