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August 15, 2025Jurnal Ilmiah Manajemen Ekonomi & Akuntansi (MEA)Open Access

The Influence of Service Quality on Patient Satisfaction at Hati Kudus Langgur Hospital

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Authors

YLYessi Virginia LasolMWMaria WidyariniKGKevin Grahadian

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Overview

Quantitative analysis reveals service quality influences patient satisfaction in hospital settings, highlighting key factors.

Key Points

  • Service quality significantly influences patient satisfaction at Hati Kudus Langgur Hospital, particularly through tangibility and assurance.
  • Findings show tangibility positively affects satisfaction, while responsiveness also plays a meaningful role, pointing to necessary service improvements.
  • Analysis utilized descriptive statistics and simple linear regression to assess how various service quality factors relate to patient satisfaction.
  • This research highlights the critical importance of service quality in enhancing patient satisfaction, suggesting actionable changes for healthcare providers.

Cite This Study

Lasol et al. (2025) studied this question.

synapsesocial.com/papers/68af75207567bf4f94fee748https://doi.org/10.31955/mea.v9i2.5911
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