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September 10, 2025Lentera Perawat

Analysis of patient satisfaction with electronic medical record services at general hospital: A cross-sectional study

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Authors

MAMuhamad Tito AristianNMNani Sari MurniCZChairil Zaman

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Overview

Cross-sectional study analyzes patient satisfaction with electronic medical record services, suggesting improvements in tangibles and assurance.

Key Points

  • Patient satisfaction with electronic medical record services is influenced by tangible factors and assurance.
  • Education, physical facilities, and professional services significantly affect patient satisfaction (p<0.05).
  • The study used a cross-sectional design with 93 patients from the hospital's registration unit between January and April 2025.
  • Improving tangible aspects and assurance can significantly enhance patient satisfaction in healthcare services.

Cite This Study

Aristian et al. (2025) studied this question.

synapsesocial.com/papers/68c23b08b210217d64782f42https://doi.org/10.52235/lp.v6i3.536
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  1. 1The Analysis of Patient Satisfaction with Services at Genteng Regional Public Hospital2025
  2. 2Analysis of service satisfaction factors in the internal medicine polyclinic of a general hospital: A cross-sectional study2025
  3. 3Satisfaction with health services received by patients in regional hospitals using SERVQUAL2025
  4. 4Patient Satisfaction Analysis Based on Hospital Service Quality2024
  5. 5Evaluation of Outpatient Electronic Medical Record User Satisfaction Using the EUCS Model at Sultan Fatah Regional Hospital Indonesia2025