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September 5, 2025Journal of Public Health for Tropical and Coastal RegionOpen Access

Quality of Service and Satisfaction Level of Non-National Health Insured Inpatients at K Referral Center Hospitals

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Authors

AWAnak Agung Ayu Wanda WidyaputriASAyun SriatmiRBRani Tiyas Budiyanti

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Overview

Cross-sectional study reveals patient satisfaction levels among non-national health insurance inpatients, indicating critical quality of service factors.

Key Points

  • About 60.8% of patients reported satisfaction with inpatient services, while 39.2% expressed dissatisfaction.
  • A significant relationship was identified between tangible dimensions, responsiveness, reliability, and patient satisfaction.
  • The study utilized a cross-sectional quantitative design, sampling 97 non-national health-insured inpatients in early 2025.
  • Findings highlight the importance of hospital facilities and responsiveness in boosting patient trust and satisfaction.

Cite This Study

Widyaputri et al. (2025) studied this question.

synapsesocial.com/papers/68c23965b210217d6477b501https://doi.org/10.14710/jphtcr.v8i2.26356
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Also Consider

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