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September 10, 2025REAL in Nursing JournalOpen Access

The Relationship between the Quality of Health Services and The Satisfaction of Families’ Patients at Intensive Care Unit

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Authors

EAEndra AmaliaSSSefrila SefrilaMDMera Delima

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Overview

Correlational analysis demonstrates a significant link between health service quality and family satisfaction in ICUs.

Key Points

  • 86.4% of respondents rated the service as good, yet only 65.8% felt satisfied.
  • Statistical analysis revealed a significant connection (p = 0.034) between health service quality and patient family satisfaction.
  • Complaints centered on service delays, unclear medical information, and suboptimal cleanliness of facilities.
  • The findings highlight the need for improved quality services, especially in communication, timeliness, and responsiveness.

Cite This Study

Amalia et al. (2025) studied this question.

synapsesocial.com/papers/68c2409bb210217d6479b227https://doi.org/10.32883/rnj.v8i2.3445
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Also Consider

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  4. 4THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION AT HATI KUDUS LANGGUR HOSPITAL2025
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