The Role of Self-Efficacy, Organizational Commitment and Job Satisfaction on Organizational Citizenship Behavior

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Study finds self-efficacy and job satisfaction positively impact organizational citizenship behaviors in employees.

Self-efficacy positively influences organizational citizenship behavior, indicating higher employee engagement.
Job satisfaction significantly affects organizational citizenship behavior, which can enhance workplace effectiveness.
A non-probability sampling method was used to collect data from employees at PT XYZ, a food and beverage company.
Findings support training initiatives that enhance employee skills, increasing their self-efficacy and citizenship behaviors.

Milenia et al. (2024) studied this question.

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