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September 16, 2025F1000ResearchOpen Access

Exploring patient satisfaction with nursing services in the adult inpatient unit: a study at Pangkal Pinang Hospital, Bangka Belitung Islands

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Authors

MFMuchtarul FadhalRDRegidor III Dioso

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Overview

Quantitative study evaluates patient satisfaction with nursing care using SERVQUAL in inpatient unit, highlighting key areas for improvement.

Key Points

  • Significant differences were found in SERVQUAL domains affecting patient satisfaction.
  • The tangibility domain was not significantly different, while other domains showed significant differences.
  • The study involved 114 adult patients from the inpatient departments of RSBT Pangkal Pinang.
  • Findings emphasize the need for continuous evaluation and improvement of nursing service quality.

Cite This Study

Fadhal et al. (2025) studied this question.

synapsesocial.com/papers/68d42321713b0b5dfea6ac5ehttps://doi.org/10.12688/f1000research.167873.1
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