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October 27, 2025Genius JournalOpen Access

The Relationship between Nursing Service Quality and Patient Satisfaction among Patients Covered by Indonesia’s National Health Insurance Scheme

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Authors

RPRetno PalupiEYEka YulianiAPArmen Patria

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Overview

Cross-sectional analysis shows nursing care quality impacts patient satisfaction in 99 BPJS patients, highlighting healthcare performance needs.

Key Points

  • A significant relationship exists between nursing care and patient satisfaction, indicating its crucial role in healthcare quality.
  • Statistical analysis revealed strong satisfaction levels among patients perceiving high nursing quality, emphasizing care importance.
  • Cross-sectional design with 99 BPJS patients demonstrates the direct impact of nursing services on satisfaction levels in healthcare.
  • Improving nursing services may enhance patient experiences and is vital for increasing service utilization under Indonesia's health scheme.

Cite This Study

Palupi et al. (2025) studied this question.

synapsesocial.com/papers/68ff87d8c8c50a61f2bdcb52https://doi.org/10.56359/gj.v6i2.618
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