Synapse
⌘+K
Synapse
PulseExploreJournal ClubResearchersJournals
Instagram
HomeJournal ClubExplore
August 20, 2025International Journal of Applied Business and International ManagementOpen Access

Patient Satisfaction as a Mediator of Service Quality, Hospital Image, and Loyalty Among Participants of Indonesia’s BPJS Kesehatan Program

View Full Paper
Ask AI
Bookmark
Share

Authors

LWLuh Putu WidiartiIWI Wayan WidnyanaNMNi Wayan Eka Mitariani

Discussion

Loading...

Member takes

Overview

Quantitative analysis reveals patient satisfaction mediates service quality and hospital image in loyalty among BPJS Kesehatan participants.

Key Points

  • Patient satisfaction significantly mediates the effect of service quality and hospital image on loyalty.
  • Service quality and hospital image both have a notable influence on patient satisfaction and loyalty.
  • This quantitative study used Structural Equation Modeling to analyze data collected from BPJS participants.
  • Improving service quality and hospital image can enhance patient satisfaction, supporting long-term loyalty among patients.

Cite This Study

Widiarti et al. (2025) studied this question.

synapsesocial.com/papers/68af35e9cf1dd9ea359ea606https://doi.org/10.32535/ijabim.v10i2.4005
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Influence of Service Quality and Brand Image on Patient Loyalty Mediated by Patient Satisfaction (An Empirical Study on Patients at “X” Hospital in East Bekasi)2025
  2. 2THE INFLUENCE OF SERVICE QUALITY AND COST ASPECTS ON PATIENT SATISFACTION WITH HOSPITAL IMAGE AS A MEDIATING VARIABLE(A Study at RSUD Bumiayu, Brebes Regency)2025
  3. 3The Relationship between Nursing Service Quality and Patient Satisfaction among Patients Covered by Indonesia’s National Health Insurance Scheme2025
  4. 4The Influence of Patient Satisfaction and Brand Image on Patient Loyalty with Patient Trust as a Mediator at Anna Medika Hospital2025
  5. 5Pengaruh Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Pengguna Bpjs Di Upt Puskesmas Pematang Johar2025