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August 5, 2025Jurnal sosial dan sains

Pengaruh Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Pengguna Bpjs Di Upt Puskesmas Pematang Johar

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Authors

SRSal Sabil Rahma

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Overview

Quantitative analysis reveals healthcare service quality influences satisfaction in BPJS patients, indicating areas for improvement.

Key Points

  • Healthcare service quality significantly impacts patient satisfaction, with empathy being the strongest predictor.
  • Linear regression identified empathy (β = 0.38), responsiveness (β = 0.32), and reliability (β = 0.28) as key quality dimensions.
  • The study involved 86 BPJS patients and utilized the SERVQUAL model to assess various service quality dimensions.
  • Results can inform healthcare policies and training to enhance the quality of patient interactions at primary care facilities.

Cite This Study

Sal Sabil Rahma (2025) studied this question.

synapsesocial.com/papers/689522129f4f1c896c429919https://doi.org/10.59188/jurnalsosains.v5i8.32441
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