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September 22, 2025Jurnal Kesehatan dan Kedokteran

The Relationship Between Service Quality and Outpatient Repeat Visit Interest at the Integrated Service Unit of Adi Husada Kapasari Hospital

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Authors

RSRandy Erfa SaputraHWHermanto WijayaAKAfif Kurniawan

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Overview

Quantitative study analyzes the impact of service quality on outpatient revisit interest, highlighting no significant correlation.

Key Points

  • Patient interest in return visits was very high, with 98.5% expressing willingness to return for treatment.
  • All dimensions of service quality were rated good, with highest scores in safe, efficient, and equitable aspects.
  • Spearman's rho correlation test indicated no significant relationship between service quality and revisit interest (r = –0.026; p = 0.832).
  • Further research is needed to understand other factors influencing patients' decisions beyond service quality.

Cite This Study

Saputra et al. (2025) studied this question.

synapsesocial.com/papers/68d43c95713b0b5dfea7cc9ehttps://doi.org/10.56127/jukeke.v4i3.2278
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Also Consider

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  1. 1Pengaruh Service Excellence, Physical Environment, Dan Doctor – Patient Relationship Terhadap Revisit Intention Yang Dimediasi Oleh Patient Satisfaction Dalam Outpatient Department2025
  2. 2Factors affecting revisit intention in outpatient care in private hospital in Indonesia: Narrative Review2025 · 1 citations
  3. 3Understanding outpatients’ intention to revisit a hospital: a study using theory of planned behavior and satisfaction in an Indonesian hospital2025 · 5 citations
  4. 4HE EFFECT OF CASHIER UNIT SERVICES ON REPEAT VISITS OF OUTPATIENT PATIENTS AT BUNDA MOMTHER AND CHILD HOSPITAL, JAKARTA IN 20252025
  5. 5Quality Of Health Services With Outpatient Satisfaction Level2025