Descriptive analysis reveals cashier unit services significantly boost outpatient repeat visits, suggesting improvements in service quality are essential.
Key Points
Improved cashier unit services significantly increase patient repeat visits at Bunda Mother and Child Hospital.
Quality indicators—tangibles, empathy, reliability, responsiveness, and assurance—show marked influence on patient choices in outpatient care.
The study utilizes a descriptive method and quantitative analysis, employing purposive sampling and questionnaires for data collection.
Enhancing service quality is crucial for hospitals to cultivate patient loyalty and increase visitation rates in outpatient settings.