Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
July 24, 2025Jurnal Impresi Indonesia

Pengaruh Service Excellence, Physical Environment, Dan Doctor – Patient Relationship Terhadap Revisit Intention Yang Dimediasi Oleh Patient Satisfaction Dalam Outpatient Department

View Full Paper
Ask AI
Bookmark
Share

Authors

VVVenny VennyVSVeli Sungono

Discussion

Loading...

Member takes

Overview

Survey analysis finds doctor-patient relationship boosts revisit intention through patient satisfaction, suggesting improvement areas for hospitals.

Key Points

  • Doctor-patient relationship significantly improves revisit intention, indicating its importance in patient care.
  • Data from 138 patients revealed that patient satisfaction mediates the relationship between revisit intention and doctor-patient interaction.
  • Cross-sectional survey method was employed to analyze outpatient department factors affecting revisit intentions.
  • Findings highlight the need for hospitals to enhance doctor-patient relationships to increase patient revisit rates.

Cite This Study

Venny et al. (2025) studied this question.

synapsesocial.com/papers/68af269bcf1dd9ea359e281fhttps://doi.org/10.58344/jii.v4i7.6867
View Full Paper
Ask AI
Bookmark
Share