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July 24, 2025Jurnal Health Sains

Factors affecting revisit intention in outpatient care in private hospital in Indonesia: Narrative Review

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Authors

YAYane Margaretha AntonioVPVetty Yulianty Permanasari

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Overview

Narrative review highlights service quality and patient satisfaction as key factors in private hospitals.

Key Points

  • Revisit intention is strongly influenced by patient satisfaction and trust, fostering loyalty.
  • Key findings emphasize that effective complaint handling improves patient experiences in outpatient care.
  • Study analyzes factors in private hospitals, focusing on both technical and non-clinical aspects of service.
  • Understanding these factors may enable hospitals to enhance customer loyalty and competitiveness in healthcare.

Cite This Study

Antonio et al. (2025) studied this question.

synapsesocial.com/papers/68af40a1cf1dd9ea359ecd70https://doi.org/10.46799/jhs.v6i7.2610
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Understanding outpatients’ intention to revisit a hospital: a study using theory of planned behavior and satisfaction in an Indonesian hospital2025
  2. 2Analysis of Factors Influencing Patients' Revisit Intention at Klotok Plumpang Health Center2025
  3. 3The Relationship Between Service Quality and Outpatient Repeat Visit Interest at the Integrated Service Unit of Adi Husada Kapasari Hospital2025
  4. 4Pengaruh Service Excellence, Physical Environment, Dan Doctor – Patient Relationship Terhadap Revisit Intention Yang Dimediasi Oleh Patient Satisfaction Dalam Outpatient Department2025
  5. 5DETERMINANT ANALYSIS REVISIT INTENTION AND WORD OF MOUTH IN PURWOKERTO PRIVATE HOSPITAL2025