The Influence of Supportive Management on Service Delivery in Commercial Banks in Northern Kenya.

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Discussion

Mixed-methods research shows supportive management improves service delivery in commercial banks, indicating its significance in Northern Kenya.

A strong positive relationship exists between supportive management and service delivery, with r = 0.796.
Descriptive statistics reveal high perceptions of supportive management and service delivery, averaging 4.47 and 4.69 respectively.
Regression analysis confirms supportive management as a significant predictor of service delivery, with β = 0.371.
The findings highlight the need for leadership development and supportive management policies in Northern Kenya's banking sector.

Abdikadir et al. (2025) studied this question.

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Mixed-methods research shows supportive management improves service delivery in commercial banks, indicating its significance in Northern Kenya.