Effect of Employee Service Training on Performance of Commercial Banks in Kenya: A Case of Tier 1 Banks

View Full Paper

Ask AI

Bookmark

Authors

Discussion

Descriptive survey reveals strong links between employee service training and performance in Tier 1 banks, indicating key strategies for enhancement.

A linear relationship exists between employee service training and the performance of commercial banks.
Customer relationship management and product differentiation significantly contribute to banking performance.
The research involved a descriptive survey design with a sample of 96 respondents from Nairobi's Tier 1 banks.
Investing more in employee training could enhance efficiency, but market segmentation adds limited competitive value.

Onyango et al. (2018) studied this question.

View Full Paper

Ask AI

Bookmark

Descriptive survey reveals strong links between employee service training and performance in Tier 1 banks, indicating key strategies for enhancement.