Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
September 12, 2025Almana Jurnal Manajemen dan BisnisOpen Access

The Effect of Hospital Service Quality, Perceived Value, and Perceived Price on Patient Loyalty and Patient Satisfaction

View Full Paper
Ask AI
Bookmark
Share

Authors

WJWeni Miftachul Jannah

Discussion

Loading...

Member takes

Overview

Quantitative analysis reveals service quality and perceived value significantly boost patient satisfaction, suggesting a pathway to increased patient loyalty.

Key Points

  • Service quality and perceived value positively influence patient satisfaction, enhancing loyalty.
  • The analysis indicates that perceived price has a moderate impact on patient satisfaction levels.
  • Using Partial Least Squares–Structural Equation Modeling, the study examined responses from 397 patients to draw conclusions.
  • These insights stress the need for healthcare managers to improve service quality and transparency in pricing.

Cite This Study

Weni Miftachul Jannah (2025) studied this question.

synapsesocial.com/papers/68d41d9b713b0b5dfea668c9https://doi.org/10.36555/almana.v9i2.2877
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Service Quality and Cost of Care as Preferred Strategies for Patient Satisfaction and Loyalty: The Mediating Role of Brand Image and Perceived Value in Healthcare Services2025
  2. 2The Influence of Service Quality and Brand Image on Patient Loyalty Mediated by Patient Satisfaction (An Empirical Study on Patients at “X” Hospital in East Bekasi)2025
  3. 3Perception of Business Ethics and Healthcare Service Quality in Hospitals: Impact on Patient Satisfaction and Loyalty2025
  4. 4A research on the effects of perceived service quality, perceived value and hospital image on patient satisfaction and loyalty2025
  5. 5The Relationship Between Service Quality and Costs to Patient Loyalty2025