Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
June 29, 2025ODÜ Sosyal Bilimler Araştırmaları Dergisi (ODÜSOBİAD)

A research on the effects of perceived service quality, perceived value and hospital image on patient satisfaction and loyalty

View Full Paper
Ask AI
Bookmark
Share

Authors

GDGülden Kılınç DoğanŞÖŞeniz Özhan

Discussion

Loading...

Member takes

Overview

Research demonstrates positive effects of perceived value and hospital image on patient satisfaction, suggesting enhanced loyalty.

Key Points

  • Perceived value and hospital image positively influence patient satisfaction and loyalty, enhancing patient retention.
  • The study found that 400 hospitalized patients reported relationships among perceived service quality, loyalty, and satisfaction.
  • A structural equation model analysis was conducted to assess various factors influencing patient perceptions in health services.
  • These findings highlight the importance of perceived service quality in shaping hospital image and patient satisfaction.

Cite This Study

Doğan et al. (2025) studied this question.

synapsesocial.com/papers/68af2d89cf1dd9ea359e5effhttps://doi.org/10.48146/odusobiad.1484731
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Effect of Hospital Service Quality, Perceived Value, and Perceived Price on Patient Loyalty and Patient Satisfaction2025 · 1 citations
  2. 2The Influence of Service Quality and Brand Image on Patient Loyalty Mediated by Patient Satisfaction (An Empirical Study on Patients at “X” Hospital in East Bekasi)2025
  3. 3Service Quality and Cost of Care as Preferred Strategies for Patient Satisfaction and Loyalty: The Mediating Role of Brand Image and Perceived Value in Healthcare Services2025
  4. 4The Influence of Patient Satisfaction and Brand Image on Patient Loyalty with Patient Trust as a Mediator at Anna Medika Hospital2025
  5. 5Perception of Business Ethics and Healthcare Service Quality in Hospitals: Impact on Patient Satisfaction and Loyalty2025