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August 17, 2025Advances in Healthcare Research

The Relationship Between Service Quality and Costs to Patient Loyalty

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Authors

HPHaena PermatasariMPMuhammad Fauzan Edy PurnomoSMSri Mardiana

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Overview

Quantitative analysis reveals significant ties between service quality, costs, and patient loyalty in healthcare settings, suggesting improvements in management strategies.

Key Points

  • Higher service quality and cost acceptance correlate with increased patient loyalty, enhancing clinic effectiveness.
  • Spearman's correlation analysis demonstrated significant relationships, highlighting the importance of perceived value in patient decisions.
  • A cross-sectional survey assessed 78 outpatient general service patients to evaluate service quality and costs.
  • Improving service quality while ensuring transparent pricing may significantly boost patient loyalty and satisfaction.

Cite This Study

Permatasari et al. (2025) studied this question.

synapsesocial.com/papers/68a35324234c60ad5c20e213https://doi.org/10.60079/ahr.v3i2.561
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Effect of Hospital Service Quality, Perceived Value, and Perceived Price on Patient Loyalty and Patient Satisfaction2025 · 1 citations
  2. 2The Influence of Service Quality and Brand Image on Patient Loyalty Mediated by Patient Satisfaction (An Empirical Study on Patients at “X” Hospital in East Bekasi)2025
  3. 3Service Quality and Cost of Care as Preferred Strategies for Patient Satisfaction and Loyalty: The Mediating Role of Brand Image and Perceived Value in Healthcare Services2025
  4. 4THE EFFECT OF SERVICE QUALITY, PATIENT RELATIONSHIP MANAGEMENT AND SERVICE FAIRNESS ON LOYALTY THROUGH PATIENT SATISFACTION OF TYPE B HOSPITALS IN DKI JAKARTA2025
  5. 5Patient Satisfaction as a Mediator of Service Quality, Hospital Image, and Loyalty Among Participants of Indonesia’s BPJS Kesehatan Program2025 · 2 citations