Quantitative analysis shows patient satisfaction is influenced by business ethics and healthcare quality in hospitals, indicating ethical practices are crucial for retention.
Key Points
Patient satisfaction significantly influences patient loyalty, emphasizing the need for ethical practices in healthcare.
The study found a positive relationship between business ethics and healthcare service quality on patient satisfaction.
Quantitative research using a structured questionnaire was conducted with 200 hospital patients to gather data.
The findings highlight that improving ethical standards can strengthen patient retention and loyalty.