September 10, 2025International Journal of Research and Innovation in Social Science

Moderating Effect of Training on the Relationship Between Customers’ Feedback and Service Delivery in Public Universities in Kenya

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Training significantly enhances the impact of customer feedback on service delivery in public universities.
Improved interpretation of customer feedback linked to better service delivery outcomes in the educational context.
The study adopted a cross-sectional design with data collected from 287 respondents across various roles.
Findings emphasize the necessity of staff training for effective handling of customer feedback in service-oriented institutions.

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Implication

A cross-sectional analysis demonstrates that training enhances customer feedback's role in service delivery within public universities, highlighting its importance for quality management.

Cite This Study

Chepkoria et al. (2025) studied this question.

synapsesocial.com/papers/68c243acb210217d647a77be https://doi.org/10.47772/ijriss.2025.908000079

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Implication

A cross-sectional analysis demonstrates that training enhances customer feedback's role in service delivery within public universities, highlighting its importance for quality management.

Moderating Effect of Training on the Relationship Between Customers’ Feedback and Service Delivery in Public Universities in Kenya

Key Points

Discussion

Implication

Cite This Study

Moderating Effect of Training on the Relationship Between Customers’ Feedback and Service Delivery in Public Universities in Kenya

Key Points

Discussion

Implication

Cite This Study

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