Electronic-Recruitment Practice (E-RP) and Service Quality Delivery in Public Universities in Kenya: The Interaction Role of Organizational Factors.

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E-recruitment significantly improves service quality delivery in public universities, with a positive influence noted in the study.
Quantitative analysis showed that e-recruitment practices had a significant effect on service quality delivery (ß = 0.0467; p<0.05).
The research utilized a mixed methods design, combining exploratory and correlational approaches to gather diverse data.
Organizational factors negatively impacted the relationship between e-recruitment and service quality delivery (ß = -0.077; p<0.05).

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Analysis finds e-recruitment enhances service quality in public universities, while organizational factors affect this relationship.

Namasaka et al. (2020) studied this question.

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