September 10, 2025International Journal of Research and Innovation in Social Science

Moderating Effect of Training on the Relationship Between Customer Involvement and Service Delivery in Public Universities in Kenya

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Customer involvement significantly influences service delivery, enhancing institutional response and quality improvements.
Training plays a critical moderating role, with findings showing a positive impact on service delivery outcomes.
Employing structured training programs boosts the effectiveness of customer involvement practices within public universities.
The need for enhanced training is essential for optimizing stakeholder engagement and improving service quality in academic institutions.

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Implication

This observational analysis reveals that training positively influences the impact of customer involvement on service delivery in public universities, suggesting enhanced quality management practices.

Cite This Study

Chepkoria et al. (2025) studied this question.

synapsesocial.com/papers/68c243f6b210217d647a9dc7 https://doi.org/10.47772/ijriss.2025.908000089

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Moderating Effect of Training on the Relationship Between Customer Involvement and Service Delivery in Public Universities in Kenya

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Discussion

Implication

Cite This Study

Moderating Effect of Training on the Relationship Between Customer Involvement and Service Delivery in Public Universities in Kenya

Key Points

Discussion

Implication

Cite This Study

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