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August 6, 2025Open Access

Determinants of Patient Satisfaction in a Bangladeshi Public Hospital Outpatient Department: A Cross-Sectional Study

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Authors

MKMd Rizwanul KarimSAShahnaz AkhterTZTaslima Zannat

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Overview

Cross-sectional study identifies factors affecting patient satisfaction in a Bangladeshi public hospital, suggesting improvements in service quality and administration.

Key Points

  • Patient satisfaction is influenced by demographics, service experiences, and perceived quality in outpatient settings.
  • Higher satisfaction rates were observed among males, suburban residents, businesspersons, and those with prior positive experiences.
  • Poor facility conditions like inadequate water supply and toilet cleanliness significantly affected patient perceptions.
  • Interventions targeting administration, resource logistics, and gender equity are crucial for enhancing outpatient satisfaction.

Cite This Study

Karim et al. (2025) studied this question.

synapsesocial.com/papers/689a0f99e6551bb0af8d15f6https://doi.org/10.1101/2025.08.01.25332704
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