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August 16, 2025Open Access

Analysis of the Relationship Between Service Quality Factors and Patient Satisfaction in Hospital Inpatient Areas

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RRomliyadi

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Overview

Quantitative analysis reveals significant relationships between service quality factors and patient satisfaction in hospital inpatient areas, indicating areas for improvement.

Key Points

  • Patient satisfaction is significantly influenced by multiple service quality dimensions, ensuring improved user experience.
  • The study revealed a striking P Value of 0.000 for reliability, responsiveness, assurance, and empathy, indicating strong associations with patient satisfaction.
  • Analyzing data with SPSS from 100 respondents, all aged mostly 21-30 years, highlights the importance of focused service improvement measures.
  • Maintaining cleanliness, comfort, and efficient service is crucial to enhance patient satisfaction in hospital settings.

Cite This Study

Romliyadi (2025) studied this question.

synapsesocial.com/papers/68c235fdb210217d64772cb3https://doi.org/10.38124/ijisrt/25jul1437
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  1. 1Analysis of service satisfaction factors in the internal medicine polyclinic of a general hospital: A cross-sectional study2025
  2. 2The Influence of Supporting Facilities, the Quality of Health Center Services, and the Competence of Medical Personnel on Patient Satisfaction Levels2025
  3. 3Relationship Quality Of Health Services With Patient Satisfaction At Lancirang Health Center2025
  4. 4Patient Satisfaction and its Influencing Factors: Results from a survey in inpatient department in a tertiary hospital setting in China2025
  5. 5Improving Inpatient Services with the Quality Function Deployment Method2025