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August 17, 2025Open Access

Pengaruh Kualitas Prodakd Kualitas Pelayanan Terhadap Kepuasan Konsumen di Toko Kemenangan Kota Bima

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Authors

MRMuhammad Afwan RiadinSESri ErnawatiIIIsmunandar Ismunandar

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Overview

Causal associative research shows a positive impact of product quality and service quality on customer satisfaction, indicating significant relationships.

Key Points

  • Customer satisfaction improves with higher product quality and service quality, leading to significant effects.
  • The study found a very strong correlation (0.842) between quality factors and customer satisfaction outcomes.
  • Using a Likert scale questionnaire, the analysis included t-tests and multiple linear regression to assess relationships.
  • Determination coefficient analysis revealed that 70.9% of customer satisfaction variations stem from product and service quality.

Cite This Study

Riadin et al. (2025) studied this question.

synapsesocial.com/papers/68af2d76cf1dd9ea359e5656https://doi.org/10.63822/fj6j0f40
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Also Consider

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  1. 1The Influence of Product Quality and Service on Customer Satisfaction at Pondok Kito & Resto2025
  2. 2Pengaruh Promosi, Harga, dan Kualitas Produk terhadap Kepuasan Konsumen2025
  3. 3Pengaruh Kualitas Produk, Harga dan Kualitas Pelayanan terhadap Keputusan Pembelian Konsumen di Toko Griyo Camilan Sri Sumingan2025 · 1 citations
  4. 4The Influence of Product Quality and Service Quality on Customer Satisfaction with Purchase Decision as a Mediating Variable (A Study at Bakso Rusuk Samson Restaurant)2025
  5. 5The Influence Of Product Completeness And Product Quality On Purchasing Decisions At Toko Kusen Beton Semoga Jaya2024