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October 10, 2025Jurnal Locus Penelitian dan PengabdianOpen Access

Business Ethics and Legal Protection Roles in Corporate Governance: A Case Study on Consumer Dispute Resolution in the Financial and E-Commerce Sectors

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Authors

DHDian Charity HidayatASAgus Satory

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Overview

This analysis reveals the effectiveness of business ethics and consumer protection laws in financial and e-commerce sectors, indicating challenges in dispute resolution.

Key Points

  • The study finds that legal frameworks for consumer protection are generally adequate but face implementation challenges.
  • The effectiveness of dispute resolution in the e-commerce and financial sectors is hampered by weak digital literacy among consumers.
  • Non-litigation options for dispute resolution are preferred due to their speed and flexibility, but their success is contingent on transparency and independence.
  • Business ethics grounded in transparency and fairness are essential for fostering consumer trust and corporate accountability.

Cite This Study

Hidayat et al. (2025) studied this question.

synapsesocial.com/papers/68e861907ef2f04ca37e3d85https://doi.org/10.58344/locus.v4i10.4918
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  3. 3Legal Protection for Consumers in Online Transactions: A Case Study of Marketplace Platforms in Indonesia2025
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  5. 5Legal Consumerism Model in the Reconstruction of Consumer Protection Law2025