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November 1, 2025Leges Privatae.

The Relationship Between Consumer Legal Literacy Level And Dispute Resolution Of Buy Now Pay Later Service

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Authors

LMLina MaulidianaRRRendy RenaldyEYErni Yoesry

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Overview

Observational analysis reveals low legal literacy hinders dispute resolution in Indonesia's BNPL services, indicating a need for regulatory reform.

Key Points

  • Effective dispute resolution is hindered by low levels of consumer legal literacy in Indonesia.
  • Findings suggest enhancing legal literacy can improve consumers' bargaining power.
  • A normative juridical approach was utilized to analyze relevant laws and regulations.
  • Regulatory reform and digital legal-literacy empowerment may promote fairer dispute-resolution systems.

Cite This Study

Maulidiana et al. (2025) studied this question.

synapsesocial.com/papers/69054ffa1a99e50463de697ahttps://doi.org/10.62872/pkz6np60
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