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October 9, 2025Jurnal Ilmiah Multidisplin.

The Effect of Community Satisfaction on Public Service Quality at Tawiri Health Center, Ambon City

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Authors

GHGetlin Triniti HuwaeJLJohny Urbanus LesnussaSRSelvi F. G. Renyut

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Overview

Quantitative research shows a significant link between community satisfaction and service quality in Ambon.

Key Points

  • Community satisfaction significantly improves perceived service quality, enhancing public trust in health services.
  • A significant value of 0.024 indicates that higher community satisfaction levels lead to enhanced service quality.
  • Using quantitative research, relationships between satisfaction variables and service quality were thoroughly analyzed.
  • The study highlights the importance of improving patient satisfaction for better service quality in public health facilities.

Cite This Study

Huwae et al. (2025) studied this question.

synapsesocial.com/papers/68e70db790569dd607ee6617https://doi.org/10.59585/jimad.v2i4.783
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