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September 10, 2025Journal of Tourism Economics and Policy

The Influence of Public Information Disclosure and Service Quality on Public Satisfaction at The Mandala Public Health Center in Medan City

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Authors

TMTiarma Intan MarpaungDNDito Aditia Darma Nasution

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Overview

Analysis shows public information disclosure and service quality significantly improve satisfaction at a health center.

Key Points

  • Public satisfaction increased significantly due to improved service quality and public information disclosure.
  • Key evidence indicates a positive impact with regression coefficients showing service quality's strong effect.
  • Study employed multiple linear regression analysis to determine the relationship between factors influencing satisfaction.
  • Findings suggest enhancing service quality at health centers may lead to higher community satisfaction levels.

Cite This Study

Marpaung et al. (2025) studied this question.

synapsesocial.com/papers/68c240deb210217d6479d383https://doi.org/10.38142/jtep.v5i3.1498
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