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September 10, 2025Journal of human resource & leadership.Open Access

Innovative Leadership and the Transformation of Service Delivery in Public Institutions

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Authors

JSJhanet Sebunya

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Overview

Qualitative analysis reveals transformational leadership enhances service delivery performance in East Africa, indicating a need for digital tools.

Key Points

  • Transformational leadership boosts staff motivation and enhances efficiency in public institutions.
  • Digital platforms and performance-based contracts significantly improve service timelines and accountability.
  • Citizen feedback systems increase public trust and responsiveness in service delivery.
  • The research employs an exploratory qualitative approach with comparative case studies across multiple sectors.

Cite This Study

Jhanet Sebunya (2025) studied this question.

synapsesocial.com/papers/68c24126b210217d6479d4e8https://doi.org/10.70619/vol5iss2pp13-26
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