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September 10, 2025JURNAL TEKNOLOGI DAN OPEN SOURCE

From Usability to Strategy: Enhancing Higher Education Website Quality through a Data-Driven Evaluation Using WebQual 4.0 and Importance-Performance Analysis

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Authors

ASAnita SafitriNKNunik Dwi KusumawatiANAprillia Nilasari

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Overview

Assessment using WebQual 4.0 highlights usability and information quality in academic websites, suggesting improvement areas.

Key Points

  • Users perceive the faculty website quality as a combination of usability, information quality, and interaction quality, leading to actionable insights.
  • Incorporating Importance-Performance Analysis revealed key areas needing improvement based on user feedback, thereby guiding enhancement strategies.
  • Utilizing the WebQual 4.0 framework, this study evaluated the website at a public university in Surabaya to align website features with user expectations.
  • The approach stresses user-centered design, potentially enhancing digital services in higher education and addressing institutional performance.

Cite This Study

Safitri et al. (2024) studied this question.

synapsesocial.com/papers/68c2443bb210217d647ab124https://doi.org/10.36378/jtos.v7i2.3858
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Evaluation of the Quality of Academic Information Services on the FEB UNJ Website Based on the WebQual and EUCS Models2025
  2. 2Evaluation of the E-Peken Surabaya Website Quality Using Modified Webqual 4.0 and Importance Performance Analysis2025 · 1 citations
  3. 3Evaluating information access and usability of a university website: a mixed-method study on students, experts and authority2025 · 2 citations
  4. 4Analysis of E-Commerce Website Service Quality on Customer Satisfaction Using the WebQual 4.0 Method2025 · 1 citations
  5. 5Evaluation of the Quality Satisfaction the MELISA Information System with the WebQual 4.0 Method2025