August 17, 2025bit-TechOpen Access

Evaluation of the Quality Satisfaction the MELISA Information System with the WebQual 4.0 Method

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User satisfaction significantly correlates with usability quality, information quality, and service interaction quality.
Approximately 80% of respondents rated the MELISA Information System positively, highlighting its strengths.
Assessment involved a quantitative descriptive survey with online questionnaires targeting Surabaya State University students.
Continued improvements in system usability and information accuracy are essential for maintaining high user satisfaction.

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Implication

Quantitative survey reveals usability and information quality significantly improve user satisfaction for MELISA at Surabaya State University, indicating areas for enhancement.

Cite This Study

Oktaimanuella et al. (2025) studied this question.

synapsesocial.com/papers/68c2368eb210217d6477502c https://doi.org/10.32877/bt.v8i1.2671

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Implication

Quantitative survey reveals usability and information quality significantly improve user satisfaction for MELISA at Surabaya State University, indicating areas for enhancement.

Evaluation of the Quality Satisfaction the MELISA Information System with the WebQual 4.0 Method

Key Points

Discussion

Implication

Cite This Study

Evaluation of the Quality Satisfaction the MELISA Information System with the WebQual 4.0 Method

Key Points

Discussion

Implication

Cite This Study