September 10, 2025

The Influence of Information Technology and Service Quality on User Satisfaction of JKN Mobile Application: Case Study at Wadas Karawang Public Health Center

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Authors

DSDesti Natalia Br Simbolon ISIwan Kurniawan SubagjaUniversitas Krisnadwipayana

Discussion

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Implication

Observational analysis highlights user satisfaction in JKN mobile application users at a health center, indicating significant factors include service quality.

Key Points

User satisfaction with JKN mobile application is influenced by service quality and information technology.
Survey data from 50 respondents suggests overall good service quality at the health center and high user satisfaction.
The study utilized a purposive sampling method and SPSS for data analysis to evaluate user feedback.
While satisfaction is generally high, some users report dissatisfaction due to the number of features offered.

Cite This Study

Simbolon et al. (2024) studied this question.

synapsesocial.com/papers/68c2443bb210217d647aa98a https://doi.org/10.33830/iscebe.v1i1.3874

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Implication

Observational analysis highlights user satisfaction in JKN mobile application users at a health center, indicating significant factors include service quality.

The Influence of Information Technology and Service Quality on User Satisfaction of JKN Mobile Application: Case Study at Wadas Karawang Public Health Center

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Member takes

Implication

Key Points

Cite This Study

The Influence of Information Technology and Service Quality on User Satisfaction of JKN Mobile Application: Case Study at Wadas Karawang Public Health Center

Discussion

Member takes

Implication

Key Points

Cite This Study

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Also Consider