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October 3, 2025Journal of Public Health and PharmacyOpen Access

Factors Influencing the Utilization of the Mobile JKN Health Application in Indonesia

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Authors

SRSuci RahmadaniAFAlifa Lulu FeishaSPSukri Palutturi

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Overview

Quantitative analysis reveals that user satisfaction, system quality, and digital literacy affect Mobile JKN use.

Key Points

  • User satisfaction significantly influences the adoption of the mobile jkn application in Indonesia.
  • System quality and information quality are critical factors associated with mobile jkn utilization.
  • Enhancing digital literacy may improve access and usage rates among underserved populations.
  • Strengthening infrastructure and awareness campaigns could boost mobile jkn adoption nationwide.

Cite This Study

Rahmadani et al. (2025) studied this question.

synapsesocial.com/papers/68e034fdf0e39f13e7fa33d7https://doi.org/10.56338/jphp.v5i3.6438
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Evaluating the Success of the Mobile JKN Application through the DeLone & McLean Framework2025
  2. 2The Use of JKN Mobile Application in Improving Patient Satisfaction in Registration Services at Kauman Baru Health Center, Ponorogo Regency2024
  3. 3THE INFLUENCE OF INFORMATION TECHNOLOGY AND SERVICE QUALITY ON USER SATISFACTION OF JKN MOBILE APPLICATION: CASE STUDY AT WADAS KARAWANG PUBLIC HEALTH CENTER2024
  4. 4Navigating access to Indonesia’s National Health Insurance: determinants and barriers among informal sector workers in West Sumatra2025
  5. 5The Relationship Between the Level of Public Knowledge and the Use of Mobile JKN Applications in Griya Kalimas Indah Housing, Blitar City2025